Warranty

Grower’s Choice offers a warranty ONLY to purchasers of Grower’s Choice products that are bought through an authorized distributor. Warranties are only valid through the original purchaser with their purchase receipt. The warranty will not carry over to second-hand owners. All warranty claims must be submitted through the retail/online store purchased from or through Grower’s Choice. Customers must first ship back the defective units to be evaluated for repair or replacement (at their own cost). Once repairs or replacement has been processed Grower’s Choice will ship back the units, free of charge, as a courtesy (must be within the 48 contiguous states). If you are outside of the 48 contiguous states or the USA, you will be liable for round-trip shipping, all duties, & all taxes applied by customs. If products are misused, mishandled, or tampered with in any way your warranty will be voided indefinitely. In the event, you need to process another warranty claim & you have not closed out your previous warranty claim, no warranty will be processed, as your warranty has been voided. Do not throw Grower’s Choice products out or cut any power cords until approval is provided by Grower’s Choice via email. If expedited shipping is required for replacements, you will be liable for the cost & must notify Grower’s Choice right away. If you are unable to provide proof of defect for your warranty, you can request a return label. Once the product is returned to Grower’s Choice, it will be tested. In the event Grower's Choice is unable to identify a defect, you will be liable for round-trip shipping. If you are shipping a return to Grower’s Choice be sure to provide a picture via email of the drop-off receipt provided by UPS. This will provide confirmation that the package has been handed off to UPS & removes you from reliability if lost by UPS. It is always the purchaser’s responsibility to keep track of return shipping & replacement tracking. If you notice any delays or concerning notices on your tracking, reach out to Grower’s Choice right away, do NOT wait several days before contacting. TSL Horti-Tech and Growers Choice shall not be held responsible for any damage caused by the operation of the unit, be it incidental or consequential or any type including, without limitation, damage or injury caused to other products, machinery, or buildings. Nor will responsibility be accepted for loss of time or profit, or for any inconvenience caused in any way whatsoever.