Warranty & RMA
General Warranty
General Warranty Eligibility Grower’s Choice extends warranty coverage exclusively to the original purchaser of record for products acquired through an authorized Grower’s Choice distributor. Warranty coverage is non-transferable and shall not apply to any subsequent owner, regardless of circumstances. To be eligible for warranty service, the following conditions must be satisfied at the time of claim submission:
•The product must have been purchased from an authorized distributor.
•The claimant must be the original purchaser and must provide valid proof of purchase, including the purchase date, authorized vendor name, and specific item(s) covered.
•The product must not have been subjected to misuse, improper installation, physical damage, unauthorized modification, or tampering of any kind.
•All prior warranty claims associated with the original purchaser must have been formally closed before a new claim will be considered.
NOTE: Warranty coverage is void for any product sold or transferred to a party other than the original purchaser. Second-hand ownership does not confer any warranty rights under this policy.
Warranty Coverage by Product Category
Warranty coverage periods and applicable conditions vary by product category as detailed below. All products must be operated under normal operating conditions as defined by Grower’s Choice product documentation.
RMA Evaluation & Defect Assessment Process
All warranty claims are subject to a comprehensive evaluation process. Grower’s Choice reserves the exclusive right to inspect, test, and assess each returned unit to determine the nature and cause of the reported failure before any repair, replacement, or warranty decision is rendered.
- Evaluation Criteria: Upon receipt of a returned unit, Grower's Choice technical staff will conduct a thorough examination to classify the defect under one of the following categories.
Factory Defect — A verified failure in materials orworkmanship originating from the manufacturing process, covered under warranty.
User Error — Damage or malfunction resulting fromimproper installation, misuse, overloading, or failure to follow productguidelines; not covered under warranty.
Environmental Damage — Failure attributable to adverseoperating conditions such as excessive heat, moisture, chemical exposure, orpower surges; not covered under warranty.
Improper Maintenance — Failure resulting from a lack ofrequired maintenance, use of incompatible components, or neglect; not coveredunder warranty.
NOTE: Grower’s Choice’s determination following evaluation is final. If no defect is identified upon inspection, the claimant will be responsible for all round-trip shipping charges, and the unit will be returned as-is.
2. RMA Processing Timeline
Please allow up to seven (7) business daysfor RMA processing upon receipt of the returned unit. Grower’s Choice willnotify the claimant of the evaluation outcome and next steps via email.
RMA Submission Requirements
Prior to shipping any unit, the claimantmust submit a formal RMA request to RMA@growersc.com. Submissions that do notinclude all required documentation will not be processed until completeinformation is received. The following are mandatory for all RMA submissions:
1. Proof of Purchase — Must clearly display the purchasedate, the name of the authorized vendor, and the specific item(s) for whichwarranty service is being requested.
2. Product Information — Model number, serial number, anda detailed written description of the observed defect or failure.
3. Photographic or Video Evidence — Visual documentation of the defect is strongly encouraged. Where proof of defect cannot be provided, a return shipping label may be requested; however, if no defect is confirmed upon inspection, round-trip shipping costs will be charged to the claimant. Claimants must not discard, destroy, or cut the power cords of any product until written authorization to do so has been received from Grower’s Choice via email. Failure to comply may result in warranty denial.
Shipping Policy & Claimant Responsibilities
Grower’s Choice does not assumeresponsibility for any inbound or return shipping charges associated withwarranty claims. All shipping costs, both inbound and outbound, are the sole responsibility of the claimant, without exception. Claimants may fulfill their shipping obligations through any of the following methods:
• Provide Own Shipping Label
The claimant may supply a prepaid shipping label for both inbound and return shipments. Labels must be emailed to Grower’s Choice at the time of RMA submission. Use Grower’s Choice Shipping Account — The claimant may select to ship via Grower’s Choice’s carrier account. All applicable shipping charges will be billed to the claimant and must be paid in full prior to shipment. Rates will be provided upon request. In-Person Drop-Off and Pick-Up — The claimant may drop-off the product at Grower’s Choice’s facility and pick up the repaired or replacement unit in person. Drop-off and pick-up must be coordinated in advance by contacting Grower’s Choice to schedule an appointment. Upon dropping off the return shipment with the carrier, the claimant must photograph the drop-off receipt and email it to Grower's Choice immediately. This documentation serves as confirmation of handoff and releases the claimant from liability in the event of carrier loss. Claims submitted without drop-off confirmation will result in severe delays. For in-person drop-offs, the claimant will receive a confirmation receipt at the time of delivery. It is the claimant’s responsibility to monitor inbound and outbound shipment tracking at all times. Any delays, exceptions, or irregular tracking activity must be reported to Grower’s Choice immediately. Do not wait multiple days before reporting a shipping concern, as delays in notification may affect the outcome of the claim.
- Shipping Accountability
Warranty Limitations & Exclusions
This warranty is limited to repair or replacement of the defective product at Grower’s Choice’s sole discretion, following a completed evaluation. Under no circumstances shall Grower’s Choice be liable for:
•Incidental, consequential, or indirect damages of any nature.
•Damage or injury to other products, equipment, machinery, buildings, or infrastructure.
•Loss of revenue, loss of profit, lost productivity, or any financial loss arising from product failure or downtime.
•Any inconvenience or costs incurred as a result of product unavailability during the warranty process. This warranty gives the purchaser specific legal rights. Other rights may vary by jurisdiction. Nothing in this policy shall be construed to limit rights that cannot be excluded under applicable law.
Contact & Warranty Claims
All RMA requests, warranty inquiries, and related correspondence must be directed to: RMA@growersc.com
Grower's Choice reserves the right to amend, update, or modify this Warranty Administration & RMA Policy at any time without prior notice. The policy in effect at the time of the RMA submission will govern each individual claim.
